Establish a Prospering Hosted Contact Center Business and Industry

Call centers are something out of date. In this consumer-driven market and with the opportunity of high speed Internet, the customers are no longer choosing call centers for software. They are approaching for hosted call center services by email, texts, IM etc. Getting calls from customers and giving solutions is no more enough to keep your customers faithful to you, and it is time to be more wakeful in your dealings to hold customer kinship and give solutions to their confusion for making any types of sales contract.

The international community for giving hosted call center solutions is raising, and overseas outsourcing to India and the Philippines has evidenced into a large globalization of this business with wonderful cut in prices. If you are reflecting on growing a prospering enterprise, you will need having the right direction, the fair people to man your internal, the best comfort and services, the money to invest, and the right business intelligence software to give a fair affect among your potential customers.

What You Need Having Your Individual Hosted Contact Center:


In order to having hosted contact center solutions, this is the most important matter when it comes to considering setting up your personal offshore contact center. The significant components would be to select the right location and discovering the pool of workforce found there. You should also attend at the population in the area with the understanding being that a location in Asia would offer you the service with much less labor or common payment cost compared to the United States or any European countries. When you analyze to pool of workforce available, you should realize the education level of the people available in that locale. India is a huge country with available capable people and so is the Philippines.

Social Affinity:

One of the major causes of deciding locations in India and the Philippines is that the majority of the population in these two countries is great up-to-date with the English language, and these two countries as have social affinity being below British and American rule respectively in the past. As long as spoken English is concerned, while both countries are well conversant with English there are great varieties in the pronunciations with Indians swaying a bit towards the Continental side and the Filipinos are experienced in American English and culture. This is primary if you are looking for paying virtual call center solutions from overseas points.

Reduce Cost:

For a call center business the next most crucial prospect is cut-down cost to a significant extent. Setting up contact centers in India and the Philippines would certainly reduce staffing expense, and with the proper business logic in place, you would be keeping more cutting down on idle time of the agents. The specific labor expenses and low pay in these two countries have attracted several organizations to set up business in giving hosted contact center solutions.

Echopass hosted contact center delivers the promise of the IP contact center. Always-on reliability and on-demand flexibility mean Avaya, Aspect, and Nortel CPE users now have a hassle free and cost-effective hosted contact center alternative without sacrificing features or availability.

Start a Cleaning Business – Overview of the Industry

While the cleaning industry may not be a glamorous line of work to be in, it can however be very rewarding for those who are prepared to work hard, manage employees and to scale up into a decent sized operation.

Many segments of the cleaning business appear to be recession proof, particularly commercial cleaning, making it an attractive business to enter no matter what the economic climate is like.

The cleaning industry in the United States is huge. Approximately 10% of American households use a cleaner or maid service at least once or twice a week. Window cleaning, carpet cleaning and other niche cleaning areas make the residential market the largest segment of the overall industry. The cleaning of commercial buildings and office space is the other huge segment of the market, making up around one third of the total market size. Like other service industries, the cleaning industry has had amazing growth over the past few decades, and this growth should continue well into the future.

As cleaning is a service-orientated business, market participants put a strong emphasis on good customer services. For many small cleaning companies, particularly in the residential sector, the main method of attracting new clients is through referrals or word of mouth marketing. Even the smallest cleaning businesses usually also do some kind of advertising and medium and large sized operations usually have advanced marketing strategies.

Entry barriers to the business are minimal as start-up costs are low and most cleaning related tasks can be performed with little or no qualifications or experience. Experience, however does go a long way towards ensuring that cleaning is done properly and efficiently.

While cleaning business operators are required to have a business license, many small businesses and sole operators in the residential sector of the market operate without them.

Some entrepreneurs take the franchising route into the business and there are many different franchise opportunities in the industry. Franchising in the cleaning business is not as strong as it is in its other industries though and as new players can get started cleaning relatively easily without requiring turnkey solutions and expert advice.

Mastering cleaning is the easiest part of the cleaning business but entrepreneurs wanting to start their own cleaning businesses also have to do their market research and learn about insurance, pricing and agreements, marketing and sales, small business management and hiring staff.

Due to the sheer size of the cleaning industry in the US it is almost certain that you can achieve some level of success if you put your mind to it and work hard to grow your business.

Why Recession Can Be Good For Business

Business today is so often won at the expense of a competitor.

In a recession many small and medium sized enterprises (SME) ‘batten down the hatches’, indulge in an extensive cost cutting exercise. Large corporate business has learnt to invest in continual customer acquisition programmes, in an attempt to avoid the feast and famine / boom and bust cycle that is typical of the global economy (ten year cycles?). Almost always this knee-jerk reaction by SME management involves stopping most marketing activities or canceling the marketing budget, which amounts to the same thing and produces a similar poor performance.

If your competitors are cutting down on marketing, might not there be a good business case for your business to increase or diversify its marketing activities or maintain its marketing budget? What about your customers? What are they doing? Have they stopped wanting and needing your services? This is unlikely. The usual reaction by customers is that they require more guarantees, better service, and better value-for-money. Even in the travel industry which relies on consumer surplus spending power, customers generally do not stop wanting holidays, they merely choose different holidays, fewer days or shorter durations, nearer destinations, sometimes choosing less expensive accommodation, and always reducing the amount of add-ons and extras they purchase. How best can a business respond to the changing expectations of its customers? The answer must include flexibility.

This means something different dependent on each market sector, and niche. The ability to respond quickly in today’s increasing complex business world requires an important blend of the following:

1. Established network of business contacts.

2. Strong and reliable source of finance.

3. Strong relationships with its key stakeholders (customers, suppliers, employees, shareholders).

4. Strong psychological contract with its workforce.

5. Robust business processes.

6. Strong management information and control systems.

All the six business functions need to be managed and balanced. Most SMEs possess in-house one or two management specialisms, such as personnel or operations expertise e.g. manufacturing, engineering, but will not have the other four disciplines. Large medium and corporate companies possess all the key management disciplines internally, but their weakness comes from the inner conflict caused by departments competing for resources.

How can a SME compete effectively with larger businesses? Management gurus will tell you it is flexibility. This is true. How does a SME optimise itself to deliver sustainable flexibility is many times beyond the reach of the average business or ‘mission impossible’. This is precisely where outsourcing becomes so vitally important. The business service industry is well-placed to deliver business support that can be the ‘magic bullet’ that many SME senior management is seeking. A professional business adviser can quickly establish what are the critical success factors (CRS) and as an outsider or external resource of business expertise can provide a focus and ‘driver’ to achieve vital business objectives.

One key way to do this is in the form of coaching senior management, with a specific focus on empowering them to take key business decisions more quickly, more decisively based upon better information.

Grow Your Window Cleaning Business by Knocking Down Some Doors

We all know that window cleaning businesses are growing in number as the small-business/ service industry is booming in America. However, with the growing number of small businesses, it is becoming increasingly difficult to find clients who will remain loyal to your service as you may need to raise prices or reschedule because of a busy week, etc. This article will explain how you can grow your customer loyalty. The best way to get and keep customers who will remain loyal to your window cleaning service is by developing one keyword: trust!

Trust is the name of the window cleaning game, and it starts with the first impression. By first impression, I mean the very first time the consumer hears word of or even sees any marketing propaganda from your company. Consumers are becoming wiser and more instinctive in the “Information Age,” which is why it is pertinent to make every effort to create a lasting first impression.

There are several ways improve, what I call, your “hook” (your lasting first impression). One of the ways is to spend a ton of money on newly designed marketing material; i.e. business cards, flyers, brochures, truck signs, websites, etc. These are great steps steps that should be taken when your window cleaning operations grow large enough to afford them. However, the best way to create a good “hook” is to knock on people’s doors, which is called canvassing. There are several reasons why this method is still the best method to obtain loyal clients, but I will discuss that after I discuss how canvassing should be done. First of all, it is important to observe all “no soliciting” signs, as this is common courtesy. Secondly, you need to put on a company shirt (preferably a polo-shirt with nice work shorts or slacks) and look well-groomed. A clean-shave never hurt anybody! Lastly, be prepared with what you are going to say. This helps improve confidence and credibility (remember that consumers are becoming increasing smarter and instinctive). By putting yourself together nicely and looking respectable, you give the potential customer a reason to listen to your message for a few short seconds.

The reason that canvassing (going door-to-door) is still the best method to obtain clients is very simple. People are creatures of habit, and we all grow up with the habit of using our five senses before we make a purchase. When you go and knock on somebody’s door with a well-rehearsed and sincere message of why you can enhance their life with your service, you have engaged more of their basic senses. Now the potential customer has the chance to 1) see their service 2) hear their service 3) touch their service (if you have a piece of marketing material for them) 4) smell their service (hopefully it is favorable) and 5) taste their service (which does not apply). This greatly enhances the “hook” effect because the brain is impacted by more senses than if they just saw your business card that says, “Jack’s Window Cleaning” on their porch. These cards usually end up right in the trash because there is no reason to keep it. It all comes back to the issue of trust. If they can get to know you in a positive way for a short 15-30 seconds, then they can gain some trust because they can put a “face with the business card,” and this gives them a reason to keep your card when they are ready to order a service. Mastering the art of canvassing, which only comes through practice and active thinking, is one of the first keys in starting and growing a window cleaning, or small-service-business.